Cancellation & Payment Policy

Last updated: 30 July 2026

Cancellation & Payment Policy

This policy explains how appointments, payments, cancellations, and refunds are managed.

Payment

Payment terms are stated on each invoice.

Unless otherwise agreed, payment is due by the invoice due date.

Payments may be made by secure online card payment or bank transfer where available.

Individual Consultations

Appointments are reserved specifically for each client.

If you need to reschedule, please provide as much notice as possible.

Where sufficient notice is given, appointments will normally be rescheduled without charge.

Late cancellations or missed appointments may be charged in full.

Workshops, Training, and Organisational Services

Cancellation arrangements for workshops, speaking engagements, training, or organisational consulting are agreed individually within the service agreement or proposal.

Refunds

Refund requests are considered individually.

Fees for services already delivered are generally non-refundable unless required by applicable law.

If Plato Consulting is unable to deliver an agreed service, an alternative arrangement or refund will be discussed where appropriate.

Questions

If you have any questions regarding payments or cancellations, please contact:

info@platoconsulting.ae